Welcome to the Explore Scientific Knowledge Base and FAQs!!
You can find a wealth of information here about all of our equipment and how best to use and maintain it.
Getting Started With Your New PMC-Eight System!!
General Telescope and Optics FAQ's
Q. My purchase is missing item. How can I quickly get the missing item?
A. Submit a Request in our Customer Support Portal where they can set up a Parts Request here: https://explorescientific.supportsync.com/
Q. My iEXOS-100 Mount is not connecting to my WiFi. What should I do?
A. The mount does not connect to a home WiFi network, rather, you will connect your device to the mount's WiFi signal. Make sure your mount is powered on, then, on your chosen device, open the WiFi settings, select the available network beginning with "PMC-Eight," and then you will be connected to the mount. (See our ExploreStars Software & Database Downloads page for more details.)
Q. Where can I find the manual for my product?
A. For most products, find the item on our website, then navigate to the "Extras" tab on the product page. Nearly all our products have a digital manual there you can download. If not, contact customer support.
Q. I cannot get my telescope to focus on an object.
A. There is a very fine point where all the lenses line up just right to achieve focus. Most frequently, users unknowingly pass this point too quickly to notice. We suggest starting with the focuser rotated out to where it's fully extended, then very slowly rotating the focus wheel, drawing the focuser inward until focus is achieved. We also suggest trying this first during the day, focusing on a distant land object so the differences are easier to see.
Q. Everything in my telescope is upside down or backwards! What should I do?
A. This is normal! Some weird physics come into play when you use mirrors and lenses to focus light. Most times, when looking at a night sky, this isn't noticeable or an issue. Can the image be corrected? Probably, however, this is not recommended as it would require additions of optical gear or prisms that will hinder your viewing quality.